Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Bonnyrigg | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and your right to privacy. This policy explains how Pharmacy Weight Loss Bonnyrigg collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Bonnyrigg is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Bonnyrigg and across the UK. As a data controller, we are responsible for the personal information we hold about you.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number.
Health information: Medical history, weight, BMI, current medications, and any conditions disclosed during your consultation.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, device information, and pages visited on our website.
Communications: Records of any correspondence between you and our pharmacy team.

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations.
To process, dispense, and deliver your medication safely. Once your order is approved by our pharmacist, delivery is made within 1 working day.
To maintain accurate clinical and dispensing records as required by law.
To communicate with you regarding your treatment, orders, and account.
To comply with our legal and regulatory obligations as a registered pharmacy.
To improve our services and website experience.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and where health data is concerned, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly.
Analytics cookies: To understand how visitors use our site so we can improve it.
Functional cookies: To remember your preferences and settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare professionals: With your GP or other clinicians where clinically necessary or required by law.
Delivery partners: Your name and delivery address are shared with our courier service solely to fulfil your order.
Payment processors: Securely encrypted payment data is handled by our certified payment provider.
Regulatory authorities: Such as the GPhC, NHS, or other bodies where we are legally required to disclose information.
IT and platform providers: Trusted service providers who support our website and systems under strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and regulatory guidance, or longer where legally required. After this period, your data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All sensitive data is encrypted and stored securely.

8. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. You may also request a copy of the data we hold about you. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Bonnyrigg
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy may be updated periodically. We encourage you to review it regularly to stay informed about how we protect your information.